Intellego Learning Portal User Experience Design A human-centred approach to creating experiences - BlueMelon Design

BlueMelon Design

Intellego Learning Portal User Experience Design A human-centred approach to creating experiences

intelligo logo

How do you create an easy to use portal where admins can build, edit and update their training programs?

User Experience | Wireframing | Prototype | Design System | Interaction Design

Tag - Digital - Experiences

Digital Experiences

the diagnosis

A powerful tool, too hard to use.

Intellego is a fantastic software company that builds digital learning portals for some of Australia’s most prominent organisations. Their portals are customisable so that admins can write training programs for their employees, uploading and editing them directly in the system without the help of a developer. The training is critical as it keeps employees up to speed and compliant with industry regulations and procedures. Their clients come from a range of industries, especially finance.

The-diagnosis-visual.png

Since regulations frequently change and can vary from state to state, many different training programs are required to keep employees up to date. So Intellego’s clients need an easy to use portal where they can build, edit and update their training programs. The admins of the portal are not usually software developers, so they need a human-centred admin experience that’s friendly, easy, fun and quick to load with their bespoke content.

When Intellego came to us, they knew that they “needed UX” but were not sure what they needed it to do. The admin experience they had was clunky, old school and definitely not human-centred. The users were getting frustrated and tired every time they needed to create a new training program or update an existing one.

We knew we needed to completely revamp their user experience to make it friendly, human and fun. But how?

THE JOURNEY, SIMPLIFIED

intelligo_img4

discovery



Using our favourite human-centred design approach, we first dove into the discovery phase. Discovery is where you fully immerse yourself into the world of the client, their users and the task at hand. An open mind and a sense of curiosity are crucial in this step. Yes, Intellego ‘needed UX’, but what did they need UX to do? Who were they creating the experience for? What was their user’s journey? What were the current capabilities of the platform?



After answering those questions, we dissected the anatomy of their platform. This process led us to identifying an important gap in functionality. Admins had to build the content for the training outside of the platform and upload it. Seems simple enough, but the process was clunky and often the content did not fit correctly into the screens. The need for a ‘Content builder’ was highlighted and it was added into the scope of works.

intelligo_Dashboard_IMG

wire framing



After our discovery work we were armed and ready to begin wireframing. Wireframes are a map of a user experience. They’re not pretty, just black and white lines and labels to reflect what the stages of a digital experience will be, what buttons it will have, what those buttons and forms will do and where they will take the user. Once we had finished wireframing, we created a look and feel – the colours, fonts, icons and aesthetic aspects of the experience.

Wireframes and a look and feel are one thing, but how could we test it with our client and with users? We were sure that we had created a delightful admin experience, but we really wouldn’t know for sure until we put it into the hands of actual users.

prototyping

So, the next stage of our process was prototyping. This stage helps us to test our assumptions on real humans by observing their interactions with the proposed product. The prototyping phase allows you to identify any tweaks or alterations to be made to an experience before it moves into development. Suffice to say, it can save you a lot of money! We also created videos to demonstrate to our client and to developers how the new portal experience would work. The videos helped to truly bring it to life, meaning that there would be no surprises once the product was built.
Handover to developers

After testing and iterating again and again, we were sure that we had created an experience that the admins and our client would love. Once the client approved, it was time to start working with Intellego’s development team to get everything ready for them to build the new admin experience. Everything had to be designed to the highest level of detail, so that the developers would have a complete toolkit of buttons, icons, drop down menus, all beautifully designed and ready to go should they ever need to build a new page in the admin experience. We built over 100+ assets!

the results



Intellego loved the experience that we designed and were happy to pass it through to the development stage, with our support.

A minimum viable experience, delicious to interact with.

“BlueMelon team have created an outstanding experience to our innovative platform Intellego. From design thinking to user experience to a beautifully crafted digital product. We have been really impressed with their capability of turning the complex simple. Thanks team, loving our new product.”
Anthony Marando,
CEO | Founder, Intelligo & The Learning Channel

Could a human-centered approach be the answer to your users problems?

Book in your free 30 minute discovery call today.

Related Work.​

clost button

You’re in! Grab your copy here if you’re ready to go (and we’ve emailed you too, just in case.)

clost button

You’re in! Grab your copy here if you’re ready to go (and we’ve emailed you too, just in case.)

clost button

Learn how to master
B2B like a Melon.

Grab your free copy today.

Please fill out all fields labeled with “*”

clost button

Nice one! Your How-to Guide will now download. (It will land in your inbox too!)

Digital Experience Page Popup

Let’s get together and start solving problems from your users point of view. Once we understand their pain points, we’ll craft a beautiful experience to help make their lives easier.

BOOK AN ONLINE SESSION TODAY - WE ARE JUST A CALL AWAY

You got this far. and you know it. Whether you are re-branding or creating a brand from scratch the best way is the good way. This 2 hour workshop will set the path to success. It gives clarity and help make quicker decisions and better content and marketing - down the road.

Let’s get to know each other:

What’s your biggest customer pain point? If you’re not sure, let’s start from your biggest pain point? In our discovery session we’ll learn about your situation and give you some quick, actionable tips to relieve them.

CALL US NOW +61 2 9977 7686
email: info@bluemelondesign.com

Let’s get together and start solving problems from your users point of view. Once we understand their pain points, we’ll craft a beautiful experience to help make their lives easier.

BOOK AN ONLINE SESSION TODAY - WE ARE JUST A CALL AWAY

Let’s get to know each other:

What’s your biggest customer pain point? If you’re not sure, let’s start from your biggest pain point? In our discovery session we’ll learn about your situation and give you some quick, actionable tips to relieve them.

CALL US NOW +61 2 9977 7686
email: info@bluemelondesign.com

Branding Page popup

From making an impression to making a stand. Let us help you build a brand that stands out!

BOOK AN ONLINE SESSION TODAY - WE ARE JUST A CALL AWAY

You got this far. and you know it. Whether you are re-branding or creating a brand from scratch the best way is the good way. This 2 hour workshop will set the path to success. It gives clarity and help make quicker decisions and better content and marketing - down the road.

Tell us a little about your content

What are your brand Goals? - If you haven’t thought about it don’t worry. Perhaps you could tell us what are you looking for, so we can organise a call to talk about it

CALL US NOW +61 2 9977 7686
email: info@bluemelondesign.com

From making an impression to making a stand. Let us help you build a brand that stands out!

BOOK AN ONLINE SESSION TODAY - WE ARE JUST A CALL AWAY

You got this far. and you know it. Whether you are re-branding or creating a brand from scratch the best way is the good way. This 2 hour workshop will set the path to success. It gives clarity and help make quicker decisions and better content and marketing - down the road.

Tell us a little about your content

What are your brand Goals? - If you haven’t thought about it don’t worry. Perhaps you could tell us what are you looking for, so we can organise a call to talk about it

CALL US NOW +61 2 9977 7686
email: info@bluemelondesign.com

Content Marketing Popup B2

Developing Your Content Strategy Is Key To Putting People At The Heart of Your Communication.

BOOK AN ONLINE SESSION TODAY - WE ARE JUST A CALL AWAY

Well planned and authentic content and communications have never been more critical. We know how it goes. You are challenged to create relevant, useful and meaningful content that aligns with your customers needs. Either you need it yesterday or to be prepared to shift your strategy for the future. Don't worry we here you to help. We work with our partners globally to run workshops and projects online and can run a comprehensive online strategy session that will help you get clear on your approach, core communications and how to execute them - tomorrow or in the coming months.

Tell us a little about your content

What are your content Goals? - If you haven’t thought about it don’t worry. Perhaps you could tell us what are you looking so we can organise a call to talk about it

CALL US NOW +61 2 9977 7686
email: info@bluemelondesign.com

Developing Your Content Strategy Is Key To Putting People At The Heart of Your Communication.

BOOK AN ONLINE SESSION TODAY - WE ARE JUST A CALL AWAY

Well planned and authentic content and communications have never been more critical. We know how it goes. You are challenged to create relevant, useful and meaningful content that aligns with your customers needs. Either you need it yesterday or to be prepared to shift your strategy for the future. Don't worry we here you to help. We work with our partners globally to run workshops and projects online and can run a comprehensive online strategy session that will help you get clear on your approach, core communications and how to execute them - tomorrow or in the coming months.

Tell us a little about your content

What are your content Goals? - If you haven’t thought about it don’t worry. Perhaps you could tell us what are you looking so we can organise a call to talk about it

CALL US NOW +61 2 9977 7686
email: info@bluemelondesign.com

HOORAY !!! YOUR MESSAGE HAS BEEN SENT AND WE WILL CONTACT YOU AS SOON AS POSSIBLE

We can’t wait to keep the ball rolling.

HOORAY !!! YOUR MESSAGE HAS BEEN SENT AND WE WILL CONTACT YOU AS SOON AS POSSIBLE

We can’t wait to keep the ball rolling.

HOORAY!!! YOUR MESSAGE HAS BEEN SENT AND WE WILL CONTACT YOU AS SOON AS POSSIBLE

This is great, you are getting one step closer to creating a healthy communications pipeline

HOORAY!!! YOUR MESSAGE HAS BEEN SENT AND WE WILL CONTACT YOU AS SOON AS POSSIBLE

This is great, you are getting one step closer to creating a healthy communications pipeline